Customer Service Representative
Customer Service Representative
Job Description
JOB CODE: CSRMYS-AP
We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful.
Skills and Requirements
Graduates in any discipline.
Min 1 year of customer service experience, Fresher’s are also considered
Demonstrated ability to provide outstanding customer service
Customer-centric
Excellent command of MS Office and CRM software
Result-driven
Focus on quality and attention to detail
Good time-management skills
Ability to multi-task
Strong interpersonal and communication skills
Critical-thinker and problem-solver
Ability to work with minimal supervision
Roles and Responsibilities
Managing large volume of customer calls
Stay friendly and helpful
Resolve questions and service issues for customers via phone, email and text
Determine opportunities for new sales
Sell products to established customers through up-selling and cross-selling
Identify and act as a company ambassador at all times
Resolve all inbound and outbound support requests as per established guidelines.
Be professional
Accurately document customer interactions